Refund Policy

1. General Policy

All purchases and service agreements with Global Innovation Solution are subject to this Refund Policy. By engaging our services, you acknowledge and agree to the terms described herein. We strive to deliver exceptional results — and in the rare case something goes wrong, we will work with you to find a fair resolution.

2. Refund Overview by Service

* Government/filing fees paid to third parties (state agencies, USPTO) are non-refundable once submitted.

3. One-Time Project Services

Before Work Begins

If you cancel before we have begun work on your project (within 24 hours of payment and before any project kickoff), you are entitled to a full refund of any amount paid.

Work In Progress (Partial Refund)

If work has already begun, a partial refund may be issued based on the percentage of work not yet completed. The amount refunded will be calculated as follows:

• 0–25% completion: 50% refund of the total project fee
• 26–50% completion: 25% refund of the total project fee
• 51%+ completion: no refund issued

After Delivery

No refunds are issued after final deliverables have been provided and approved by the client. If you believe the delivered work does not meet the agreed specifications, please contact us — we will work to resolve the issue through revisions.

4. Monthly Support Plans

Monthly plans (Silver Care, Gold Growth, Platinum Scale) are billed in advance each month.

• Before the billing cycle begins: full refund available
• During an active billing cycle: a pro-rated refund may be issued for unused days if you cancel mid-cycle
• After services have been rendered: no refund for completed work in that billing period

To cancel a monthly plan, provide 14 days written notice before your next billing date.

5. LLC Formation & Trademark Registration

Our service fees (separate from government fees) may be partially refunded if work has not yet been submitted. Once submitted, no refund is available on our service fee.

6. Eligible Refund Situations

Refunds may be considered in the following circumstances:

• Cancellation before work has begun (within 24 hours of payment)
• Failure to deliver agreed services within a reasonable timeframe due to our error
• Significant deviation from the agreed project scope without client approval
• Duplicate payment or billing error

7. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Change of mind after work has begun
• Delay in project caused by the client (late content, approvals, or communication)
• Dissatisfaction with results of marketing campaigns (results cannot be guaranteed)
• Government or filing fees paid to state agencies or USPTO
• Third-party platform fees (Shopify subscriptions, domain registrations, etc.)
• Services already fully delivered and approved by the client
• Accounts terminated due to violation of our Terms & Conditions

8. How to Request a Refund

To request a refund, please email us with the following information:

• Your full name and business name
• Order or invoice number
• Service purchased and date of payment
• Reason for refund request

Send your request to: contact@globalinnosol.com

9. Processing Time

Once a refund is approved, it will be processed within 5–10 business days. Refunds are issued to the original payment method via Stripe. Processing time may vary depending on your bank or card issuer.

10. Contact Us

For refund inquiries or disputes, please contact us:

• Email: contact@globalinnosol.com
• Website: www.globalinnosol.com

We are committed to resolving all issues fairly and promptly. If you are unsatisfied with our response, you may dispute the charge with your card issuer as a last resort.